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help@computergang.com
General Policy
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Contact US
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Computer
Gang.com
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Local Store
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188-12 Northern Blvd
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Flushing, NY 11358
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Phone
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(718)
888-2000
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General Term and Policy
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The use of this site is
governed by the policies, terms and conditions set forth below.
Please read them carefully. Your use of this site indicates your
acceptance of these terms and conditions. These terms and conditions
shall supercede any subsequent terms or conditions included with any
purchase order, whether or not such terms or conditions are signed by
ComputerGang.com. ComputerGang.com reserves the right to make changes to
this site and these terms and conditions at any time. Tampering with the
site, misrepresenting the identity of a user, using buying agents or
conducting fraudulent activities on the site are prohibited.
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Shipping Option |
ComputerGang.com offers
ground shipment, second day or overnight delivery inside the continental
United States. Total shipping charges are calculated based on the
shipping method and total weight of all the items in your order. The
shipping charges are not refundable. Due to shipper restrictions we
cannot deliver to Post Office boxes or APO, FPO, PSC addresses.
All shipments are subject to stock availability.
Most orders will be
shipped within 48 hours of credit approval. Please allow up to ten (10)
business days from credit approval for delivery.
ComputerGang.com
reserves the right to ship via alternate carriers.
All packages may
require signature and is the customer's responsibility to make
arrangements to accept delivery.
If any part of your order has
shipped, there will be no refund of shipping charges.
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Sales Tax
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ComputerGang.com. shall
automatically charge and withhold the applicable sales tax for orders to
be delivered to addresses within New York. Each customer shall be solely
responsible for all sales or other taxes on orders shipped to any other
state.
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Payment Methods
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We accept all major credit
cards including Visa, MasterCard, American Express and Discover that are
issued in the United States. For credit verification purposes, credit
cards issued outside of the United States will not be accepted. There is
no surcharge for using your credit card to make purchases with
ComputerGang.com. Please be sure to provide the correct and exact
billing address and telephone number. If you wish to have your order
shipped to a different address, please notify your credit card company
of the alternate shipping address so that we may verify its validity.
Incorrect information may cause a delay in processing your order. Your
credit card will be billed upon shipment of your order.
Money
Orders, Cashier's Checks, Company Checks and Personal Checks
ComputerGang.com accepts money orders, cashier's checks, personal checks
and company checks in U.S. Dollars only. Orders are processed upon
receipt of a money order or cashier's check. For personal and company
checks, please allow up to ten (10) banking days after receipt for
clearance of funds before the order is processed. ComputerGang.com
cannot guarantee the availability of a product by the time funds clear.
We will charge a $30.00 fee on all returned checks. Please phone in your
order if you wish to pay using one of these methods.
Wire
Transfers
ComputerGang.com does accept wire transfers. Please
contact
help@computergang.com
or call (718) 888.2000 to obtain the necessary wire transfer
information. Your order will ship within 48 hours upon receipt of the
wire transfer. To cover bank charges, there is a $15 fee for wire
transfer payments |
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Order Acceptance
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| The advertisement of any
product on this site does not constitute an offer to sell. Your order or
your receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. ComputerGang.com reserves the right
at any time after receipt of your order to accept or decline your order.
All orders placed must obtain pre-approval with an acceptable method of
payment, as established by our credit department. We may require
additional verifications or information before accepting any order. |
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Order Cancellation
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If you must cancel an
order for any reason, please contact our Customer service center at
718.888.2000 or email us with your name, order number, item part number
and description at
help@computergang.com.
A ComputerGang.com Customer Service Specialist will determine whether
the order has already shipped. If your order has not been shipped, we
can usually process the cancellation. If the cancellation is confirmed,
ComputerGang.com will send you a confirmation email. This confirmation
email is your proof of cancellation and will be necessary, in case of
any questions, to waive shipping/handling and/or restocking fees.
If you receive the order, then you may refuse delivery to avoid the cost
of return shipping. Again, unless you have a confirmation email stating
the order cancellation prior to shipment, there will be a $25 or 15%
restock fee (whichever is greater) for all refused shipments. If you do
not refuse delivery, you must obtain an RMA number to return your item(s).
You will be liable for the return shipping fees. The package must be
unopened in new "as shipped" condition to be eligible for a credit. |
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Return Policy
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All sales are final. Only
defective products can be returned for replacement or credit at
ComputerGang.com's discretion within 14 days from the ship date. After
14 days only the manufacturer warranty applies and all claims must be
submitted directly to the manufacturer. All returns must be in the
original box with all packing materials, cables, manuals, accessories,
and UPC code on the box intact. ComputerGang Inc reserves the right to
reject any packages that do not meet any of the above criterias and/or
impose 20% handling fee. Some manufacturers require defective products
to be returned to them directly, thus we are unable to accept any
returns from those manufacturers. Laser Printers, OEM, white box, CPU,
memory products, Hard Drive, consumables, open box software, and battery
products are non returnable even in case of defect. Manufacturer
information is subject to change without notice, please consult with the
manufactures website for up to date information. If your order arrives
damaged, it is best to REFUSE it back to the carrier attempting
delivery. If you accept the package, make sure carrier's delivery record
is noted regarding the damage, in order for ComputerGang.com to file a
damage claim. Save the merchandise AND the original box and packing it
arrived in, notify ComputerGang.com within 24 hours to arrange for a
carrier inspection and a pick up of damaged merchandise
RMA Number For all returns, you must obtain an RMA (Return Merchandise
Authorization) number from Computergang.com or no refund or replacement
will be issued. We will not issue credits or replacements for
unauthorized returns. You may request RMA number by calling Customer
Service at 718.888.2000. RMA number and product return instructions will
be emailed within 48 hours. The RMA number is necessary to coordinate
returns with our warehouse and accounting departments. Please use a
Lable; DO NOT WRITE OR MARK THE BOX ITSELF. All returned products must
be in 100% complete condition. Products must be returned with original
packaging that has not been written on or defaced, manuals, blank
warranty cards and other accessories provided by the manufacturer.
Incomplete returns will not be accepted.
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